Our Operations Policies
Sundays and Holidays
a matter of policy Superior Janitorial Systems
employees do not work on Sunday or on the following
holidays: New Years Day, Memorial Day, Independence
Day, Labor Day, Thanksgiving Day, Christmas Eve, and
Christmas Day. All Work that is
scheduled to be done on those holidays will be moved
up before the holiday or done the next business day.
leave a note when any client is running low on Paper
Supplies unless those supplies are delivered by
Superior Janitorial Systems. If paper supplies
are not in by the next time we service, we leave a
second note. Please note that if supplies are
not purchased, the dispensers will not be filled
until those supplies have come in. We can purchase
paper supplies for you, but that must be set up
ahead of time.
Garbage Cardboard and Recycling
only dump garbage that is in the garbage cans.
All garbage that is not in cans must be clearly
labeled as garbage.
Click Here for labels. We will not assume
that anything is garbage unless it is in a garbage
can. We can not be held liable for any item
that is stored in a garbage can. Do not store
anything a garbage can except garbage.
No Empty boxes will be assumed as garbage or recycling
and dumped unless they are clearly labeled or
placed in a designated area agreed to by a
member of your office. We do not assume all
boxes are Garbage or Recycling.
are not a licensed recycling or disposal company.
By default, we only recycle what your building
provides facilities for recycling. For most, that
is cardboard or mixed paper recycling. We can
set up a recycling program for you, but that must be
agreed to ahead of time. Most buildings do not
provide facilities for cans and bottles, one can be
set up, but that must be pre- arranged.
Desks and Counters Cleaning and Dusting
All desks and counters must be cleared off of items
before they can be thoroughly cleaned. We can dust
around most things on desks and counters, but if you
desire a thorough cleaning, please remove all items
from the desk or counter prior to our arrival.
Office Electronic Equipment
Superior Janitorial Systems does not permit
any employee to touch any electronic devices in
clients offices. We do not turn on radios
or use telephones. We do not touch computers or
copiers. We will dust all your electronic devices,
but will make no other attempt to clean them other
than to dust.
Alarms and Security
The Employees of Superior Janitorial Systems can
operate most alarms currently available to secure
your office. Please note that If you do not
provide alarm cancelation codes to us, you may be
fined by your city should we accidentally set off
the alarm. The Employees of Superior
Janitorial Systems will secure doors and alarms upon leaving any
account. Should an any account door be
unlocked or alarm not be activated when we arrive,
we will leave you a note.
Blood and other hazardous waste
By California State Law Superior Janitorial
Systems cannot clean up Blood. Blood or
other Hazardous medical waste must be cleaned up by
authorized and trained personnel. Contact
Cal/OSHA for details.
Cleaning after hours
make every attempt not to disturb clients when we
come to service your office. We do not start
servicing clients until after business hours. If however your office works late
into the night, we will quietly work around you while we are
in your office. Please make every attempt to
accommodate us so that we can provide a clean
environment for you.
9. Notes left for janitors
Please be specific when leaving the janitors a
note, whether online or in your office. Never
assume we know what you mean. When we show up it is
usually after dark and the office looks very
different to us than it does to you. You spend at
least 8 hours a day in your office so certain things
may seem obvious to you, but they are not always so
obvious to us, so the more specific you can be the
better we are able to help you.
Please Let us know the second that something does
not look right. Please do not wait. Our
main goal is to provide the best quality service,
and we cannot do that without feedback from you. We need the ability
to track what crew was on the account and when,
therefore the sooner you tell us the happier you
All our employees are English speaking, legal
residents. All of our employees are bonded and
insured. All employees must pass a background
check to work for Superior Janitorial Systems. All
employees carry camera phones for communications and
in order to document any problems on an account such
as, doors left open, notes left to janitors, or
anything out of the ordinary.